Mobile / Sports
These Terms & Conditions govern your account on juan789 — what you can do, how transactions are recorded, and how session controls work. Access and eligibility depend on local law and are available only where permitted in your region.
By opening an account on juan789, you confirm that you have read and understood these Terms & Conditions and agree to be bound by them. They apply to every session you start, every transaction you initiate, and every support request you raise. We update these terms when our policy or service conditions change; the current version is always shown on this page, and continued use of your account after an update means you accept the revised terms. Transactions made through Coins. ph, InstaPay, GCash, Maya, or GrabPay are logged against your account wallet and are subject to both our policy and the rules of the payment channel you choose. We do not override payment-channel conditions, and any dispute about a transfer must be raised through both the payment channel and our support team. Your transaction history is visible in your account dashboard after login, and you can request a copy of any record at any time by contacting support. Account use is subject to availability in eligible regions under local law.
These Terms & Conditions set the boundaries for your account relationship with juan789. Understanding what falls inside and outside the scope of this policy helps you know where to direct questions and what steps apply in each situation.
These terms apply fully to account registration, login, session activity, and the use of any game or betting category available in the lobby. Any action you take while logged in is governed by this policy.
Deposits and withdrawals processed through Coins. ph, InstaPay, GCash, Maya, or GrabPay are within scope. We log the amount, channel, and timestamp. The payment channel's own terms also apply alongside ours and are not replaced by this policy.
Game content supplied by studios such as Habanero, Microgaming, Spadegaming, PlayStar, and Pragmatic Play is delivered under those providers' own content licences. Our terms govern your access to that content, not the content itself.
Links to external payment platforms, identity verification services, or third-party pages fall outside the scope of these terms once you leave our domain. We are not responsible for the policies of third-party services you access from our site.
This policy is not just a set of obligations — it also describes what you can do. You have the right to review your full transaction history, correct account details that are inaccurate, raise a formal question about how your data or account is handled, and request support at any point. These actions do not require you to close your account or wait for a scheduled review cycle. Your account dashboard, accessible after login, shows your current wallet balance, session history, and the status of any open support requests. If you find an error in a transaction record — such as a Coins. ph or InstaPay entry that does not match your own records — you can flag it directly through the support channel and we will investigate. Account detail corrections, such as updating a contact number or e-wallet reference, follow the verification steps shown in your account settings page.
Your transaction log is available in the account dashboard at any time after login. Filter by date or payment channel to locate a specific Coins. ph or InstaPay entry.
Update your registered contact details, e-wallet reference, or account preferences through the settings page. Follow the verification steps shown there to confirm each change.
If any section of these terms is unclear or you believe a rule has been applied incorrectly to your account, open a support ticket with the specific detail and we will respond with a written answer.
Support is reachable through the channels listed on our contact page. Reference your account ID and the relevant transaction or session when you write in so we can locate your records without delay.
If you have a question about how a specific clause applies to your account, or you need to flag a transaction discrepancy involving Coins. ph, InstaPay, or another payment channel, use the contact paths below. Include your account ID and a clear description of the issue so we can pull the relevant record without asking you twice.
Open the chat widget from any page while logged in. Describe the terms question or account issue and our team will check your record directly.
Send a written query to our support address listed on the contact page. Attach any transaction reference or screenshot that supports your question.
The Help Centre is accessible from your account dashboard after login. It covers the most common terms questions and links directly to the relevant policy section.
We handle your account data and session records according to the commitments set out in this policy and our privacy notice. When you transact through Coins. ph or InstaPay, the record is stored against your account and is not shared with third parties outside of what is required to process the transaction or comply with applicable law. Cookies used on this site are described in our cookie notice, which you can access from the footer. If you want us to update, correct, or remove a specific record, contact support with the account detail and the nature of the request.
Account and transaction data is stored securely and used only to operate your account, process payments, and respond to your support requests. We do not sell account data to third parties.
We use session cookies to keep you logged in and analytics cookies to understand how the site is used. You can manage cookie preferences through the settings linked in the footer.
Account access is protected by the login credentials you set. If you suspect unauthorised access, change your password immediately and contact support to flag the activity on your record.
When these terms change, the updated version is published on this page with a revised effective date. Continuing to use your account after that date means you accept the updated terms.
These are the questions we hear most often from account holders about how the Terms & Conditions work in practice. If your question is not answered here, contact support directly with your account ID.
They take effect at the moment you complete account registration. By submitting your details and creating an account, you confirm that you have read and agree to the current version of these terms. The effective date of the version you agreed to is logged against your account.
We publish the updated version on this page with a revised effective date shown at the top of the document. We may also notify you via the contact details on your account. Continuing to use your account after the effective date of any update means you accept the revised terms.
Yes. Any deposit or withdrawal processed through Coins. ph, InstaPay, GCash, Maya, or GrabPay is subject to these terms. The payment channel's own conditions also apply at the same time and are not replaced by our policy. Both sets of rules govern that transaction.
Yes. Your transaction history is visible in the account dashboard after login. If you need a formal copy or need to flag a discrepancy in a specific Coins. ph or InstaPay entry, raise a support ticket with the date and amount and we will investigate and respond in writing.
Raise the specific concern through live chat or email support, quoting the clause you believe was applied incorrectly and your account ID. We will review the record and give you a written answer. You do not need to close your account to dispute a policy application.
Game content from studios like Habanero, Microgaming, or Pragmatic Play is delivered under those providers' content licences. External payment platforms and third-party links you follow from our site operate under their own policies. Our terms govern your account access; they do not replace third-party rules.