Mobile / Sports
These legal terms govern how juan789 operates, how your account data is handled, and what rights you hold when accessing the platform from eligible regions where local law permits. Read this page before opening an account — the policy routes here define what you can request, correct, or escalate at any point during your session.
Access to juan789 depends on local law in your region. Where permitted, this policy applies from the moment an account is created and governs every interaction you have with the platform — including your session history, wallet movements, and any communications with our support team. We collect account data to operate the service: your registration details, session logs, and transaction records linked to payment methods you use, such as Coins. ph or InstaPay. This data is held to process your requests, maintain account security, and meet any legal obligations applicable in eligible regions. We do not sell your personal data to third parties for their own marketing purposes. Any data sharing is limited to service providers operating strictly on our behalf and under binding confidentiality terms. You can review the data we hold on your account, request corrections to inaccurate details, or raise a concern through the contact paths listed on this page. If you close your account, we retain records only as long as required by applicable law or legitimate operational need — after which they are deleted or anonymised. The current state of your account records is visible in your account dashboard after login.
Not every interaction with juan789 falls under a single rule. The table below shows what this policy covers directly, what sits at the account level, what is governed by content terms, and where third-party rules apply instead.
Login credentials, session controls, account limits and closure requests are all governed by this policy. Any change to your access status — including voluntary suspension — follows the process described in your account settings.
Deposits and withdrawals processed through Coins. ph, InstaPay or other supported payment rails are recorded at account level. Payment provider terms apply separately once funds leave or enter their respective systems.
Game content supplied by studios in our lobby — Habanero, Pragmatic Play, Spadegaming and others — is subject to each provider's own licensing conditions. We present that content; we do not own or modify the game logic.
Links to external sites, third-party wallets or payment gateways fall outside this policy once you leave the juan789 domain. Review the terms of any external service you connect to your account directly with that provider.
You hold specific, actionable rights over your account data and how it is used. These are not abstract promises — each one has a process you can follow through your account or by contacting support directly. You can ask to see the personal data we hold, correct anything that is inaccurate, request restriction of processing in certain circumstances, and ask us to delete data that is no longer required. Where you have provided consent for a specific use, you can withdraw that consent at any time. For transaction-level records — such as Coins. ph deposit history or InstaPay transfer logs — the current state is visible in your account dashboard after login. If you need a formal copy of records or want to raise a dispute about how data was handled, submit a written request through the support contact path. We aim to acknowledge requests promptly and respond within the period required by applicable law in your region.
Log in and open the account dashboard to see your session history, transaction records and registered details. Coins. ph and InstaPay entries are listed with timestamps against each wallet event.
If any registered information is inaccurate — name, contact details, linked wallet — use the account settings page to submit a correction request. Support will verify and update within the applicable review period.
For questions about how your data is used, stored or shared, contact us through the channels listed in the support section below. Include your account reference so we can locate the relevant records quickly.
If you want to restrict processing, withdraw consent or request deletion of data no longer needed, submit the request in writing. We handle each case under applicable law and confirm the outcome by the contact method you used.
Policy and data requests follow a separate path from general account help. Use the channels below to make sure your query reaches the right team. Include your account reference number in every message so we can locate your records without delay.
Open the chat widget from any page after logging in. Policy and data queries submitted here are escalated to the correct team and handled separately from standard account support.
Send written requests — including data access, correction, and deletion requests — to our support address. Written requests create a documented record and receive a formal written response within the applicable legal period.
The Help Centre in your account dashboard lists policy-related request forms alongside account FAQs. Submit a form there if you need to flag an inaccuracy, raise a concern, or ask about data retention.
We apply account-level security practices to protect the data you share with us, covering how it is stored, who can access it, and how long we keep it after your account closes.
We use session cookies to maintain your login state and operational cookies to keep the platform working correctly. Analytics cookies are only set where you have accepted them. You can manage cookie preferences through the consent panel shown on your first visit.
Access to your account data is restricted to authenticated sessions only. We do not share login credentials or wallet connection details with third parties. If we detect unusual account activity, we may suspend access and contact you through your registered channel.
We keep account and transaction records — including Coins. ph and InstaPay logs — for as long as required by applicable law or legitimate operational need. After that period, records are deleted or anonymised. You can ask about the retention period for your specific data by contacting us in writing.
When this policy changes in a material way, we notify active account holders through the contact method on record before the change takes effect. The updated version is published on this page with the effective date shown at the top of the document.
The questions below cover what most account holders ask when they review this page. If your question is not here, contact us through the support channels listed above.
Access depends on local law in your region. Where local law permits, this policy applies from the moment you create an account. We recommend checking the eligibility and access conditions shown during the registration process for your specific region.
We collect registration details you submit at sign-up, session logs, and transaction records linked to payment methods you use — including Coins. ph and InstaPay entries. Support communications are also retained as part of your account record.
Log in and open the account dashboard. Transaction history — including Coins. ph deposits and InstaPay transfers — is listed there with timestamps. If you need a formal copy for dispute or verification purposes, submit a written request through support.
Yes. Submit a written deletion request through email or the account Help Centre. We process each request under applicable law and confirm the outcome. Note that records required by law for a set retention period cannot be deleted before that period ends.
When your account is closed, we retain records only for as long as required by applicable law or legitimate operational need. After that period, data is deleted or anonymised. You can ask about the specific retention timeline by contacting support in writing.
If we make a material change to this policy, we notify active account holders through the contact method on record before the change takes effect. The updated policy is published on this page with the effective date shown at the top of the document.